In reviewing our process, we have made a determination to make a change to our ordering procedures. Since we pack to order, it has become a consistent problem having to tear apart orders to make adjustments requested by a customer after sending the original order over. Therefore, going forward, we are not going to allow changes to be made to an existing order after the Order Confirmation has been sent (we notate on this confirmation the time and date of this being sent). Additional items or count increases to be added will be processed as a new order and any deletions will result in a 15% re-stocking fee.
It will be the customer's option whether to hold the original order to ship as the same time as the new order.
Clarification of our lead times are:
- When an order is placed, either by website, email or fax, the order will be confirmed within 24-48 hours. The order confirmation includes the day the order will be ready to be pick up or shipped out.
- After the Sales Confirmation has been transmitted, changes to an order will be handled as follows:
- Additional items or count increases will be handled as a new Sales Order. It is the customer's option whether the original order is held to ship with the new order.
Deletion of an item or decreased quantities will result in a 15% re-stocking fee.